About Us

Supporter Experience Intern

As the Supporter Experience Intern, you'll help us manage our ever-expanding community of fundraisers on mycharity: water. You'll also get to research, analyze and help us recognize successful campaign ideas. As a main point of contact for our fundraisers', your suggestions and feedback will be valued and used by our Supporter Experience Manager.


Email Us

Send your resume and cover letter to support@charitywater.org

Responsibilities

  • Answer support@charitywater.org emails for technical support.
  • Maintain (love! enjoy! savor!) charity: water's relationships with our individual fundraisers -- they're the core of what we do! Monitor fundraising campaigns and online conversations to get a sense of their stories and their missions.
  • Help with fundraiser outreach: offer ideas, answer questions about our guidelines, provide info and donor support wherever it's needed.
  • Manage and analyze data on successful fundraising.
  • Research digital strategies and how we can better support our online community.
  • Come up with and pitch ideas to expand our individual fundraising campaign outreach and improve the overall fundraising experience.
  • Provide administrative support for Volunteer Program activities as needed.
  • Handle admin and customer service tasks.

Skills

You're a mover and a shaker
You're eager to learn. You're inspired to change the world. You know that funding water projects in developing nations can do this. You're committed to charity: water's mission and solving the world water crisis. 

You're articulate, direct and professional
You're more than capable of providing information concisely and effectively to everyone reaching out to charity: water for help. You make sure you know the situation or data inside and out before communicating it to donors or staff. 

You ask questions
You don't assume. Instead, you learn a system inside and out so you can make the most of your experience. You're not afraid to say you don't know. You see critique as a good thing and hope to learn from it. 

You have the basics down pat
You know how to best use Microsoft Word, Excel and online tools to manage data and contact info. You're a master at using sorting in Excel to make info easy to find. 

You're independent and self-motivated
You can handle a bunch of tasks without constant supervision. You relish the chance to own your projects -- you're confident and capable of representing charity: water to our most passionate supporters.

Commitment

We are looking for a student or recent graduate to start January and work through the end of May. We'll need you for 20 hours, 3 days a week. Please only apply if you are located in the New York City area.

Compensation

This is an unpaid internship - but is an exceptional opportunity to gain experience at an international non-profit with an ambitious mission. We will gladly work with your institution to give you academic credit for your experience.